Terms & Conditions
Courier & Timescale's
Collections and deliveries will be on weekdays from home or work. Collection and delivery times are between 9am -17.30pm. Other times may be arranged at a small extra cost. Saturday returns can also be arranged at a cost of £20.00 extra.
The dress will be completed in approximately 4 weeks and we will call you to arrange a convenient return date. Express orders are available, please ask for details.
Packaging & Labeling
Please ensure that your dress is packaged and adequately protected for the journey with
the courier on a van. We ask that it be sent to us inside a plastic bag and in then in a
cardboard box.
Place your details including phone number inside the box and seal it up securely. Either print the label below or write our name and address on the outside of the box. We cannot be responsible for any dresses not packaged in this way.
Please do not send it in your original dress bag or hanger if you want to keep them, as we do not return these with dress.
Insurance for transit & cleaning
The dress is insured for up to the value of £500.00 for transit, further insurance for transit may be purchased at a small cost. Please note that most insurance companies will only insure up to half the cost of the dress when new and a valid receipt would be required for any claim. In the extremely unlikely event of the dress being damaged in cleaning the dress would be insured for up to a maximum of £500 and a valid receipt would be required. Items over 1 Year old would be depreciated accordingly.
"F" Clean Label dresses
If your dress has an F in a circle on the label it will require a very specialist and delicate cleaning process and will incur an additional charge of 40% of the cleaning cost and it should also be noted that the results of this very gentle cleaning process may be limited.
Stain removal
We would like to guarantee to every customer the removal of all marks and stains from the dress, however this is not always possible and we warn our customers to be wary of any such claims. Delicate materials can be damaged by inappropriate cleaning, so to ensure this does not happen.
We clean the dress by the method most suitable for the type of material and construction of the dress. This ensures the best possible result, whilst caring for the dress itself.
We do not accept responsibility for the loss or damage to buckles, buttons, beads, crystals, diamantes ect, due to their unsuitability for cleaning. We do use the best cleaning method suited to the dress to minimise any risk.
If for any reason you are not entirely happy with the results of the cleaning, we will be happy to discuss this with you and explain the cleaning process to you.
Please note that some brides may wish to wear the dress again for a further ceremony, which means we will not accept disputes after 48hours of delivery back to you. You will be required to send the dress back to us for inspection.
Payment
Payment in full is required prior to returning your wedding dress, however if you do not wish to pay at the time of placing your order this is fine, we will call you to arrange the paymet option which suits you best.
N.B. We do not take card payment at the point of order on-line, however we do accept credit and debit card payments.
GownClean
751 Aylestone Rd.
Leicester
LE2 8TG
Call us 7 days a week 01162 38 999 1
